How to install your eSIM

You will get an email as soon as your order is confirmed, with a link to each eSIM and an install button for iPhone and for Android. Installing takes a couple of minutes.

There are three ways to install, and they are in this order on purpose: try the install button first. This is the quickest and easiest way to install our eSIMs. If this doesn’t work then you can use the QR code or manual details.

Do this before you fly

Install while you still have wifi or mobile data at home. Installing an eSIM downloads it over the internet — so if you wait until you have landed in Saudi Arabia, you will need to connect to a local wifi network to download and install the eSIM. This is the single most common problem, and it is entirely avoidable.

Installing is not the same as switching it on. Your plan does not start counting down when you install it — it starts when it first connects to a network in Saudi Arabia. So there is no cost to doing this early.

Before you start, check your phone can use an eSIM at all: will my phone work?

Option 1: tap the install button (try this first)

This is the quickest way and the one that works for most people. There is no QR code to scan and nothing to type.

1. On the phone you want the eSIM on, open the email we sent you. Do not open it on a computer or a different phone: the button installs the eSIM onto the device you tap it on.
2. Under your eSIM, tap Install on iPhone or Install on Android, whichever matches your phone. The same two buttons are at the top of your eSIM page if you open the link instead.
3. Your phone opens its own screen to add the eSIM. Follow the prompts and confirm. It downloads over the internet, so be on wifi or mobile data.
4. Give the plan a label you will recognise, such as “Hajj” or “Labbaik eSIM”. Keep your usual SIM as the default line for calls and texts, and leave mobile data set to your home SIM for now.

The Android button only works on newer phones with up-to-date Google services, and an older iPhone may not support the iPhone one. If tapping the button does nothing, shows an error, or your phone does not offer to add an eSIM, move on to Option 2. Nothing has been used up by trying.

Option 2: scan the QR code (if the button did not work)

You need the QR code on a different screen from the phone you are installing on, such as a computer or a second phone. Your eSIM page, linked from the email, shows it.

On iPhone

1. Open the email or your eSIM page on a computer or another device, so the QR code is on a screen you can point your phone at.
2. On your iPhone, go to Settings → Mobile Service (older versions: Mobile Data).
3. Tap Add eSIM, then Use QR Code.
4. Point the camera at the QR code.
5. Give the plan a label you will recognise, such as “Hajj” or “Labbaik eSIM”.
6. Choose your usual SIM as the default line for calls and texts, and leave mobile data set to your home SIM for now.

On Android

Menu names vary between manufacturers, but the sequence is the same.

1. Open the email or your eSIM page with the QR code on another screen.
2. Go to Settings → Network & internet → SIMs. On Samsung, go to Settings → Connections → SIM manager.
3. Tap Add eSIM, Download a SIM instead, or Add mobile plan.
4. Scan the QR code.
5. Confirm, and give the plan a name you will recognise.

Option 3: type the details in (if the QR code will not scan)

This happens — cracked screens, older cameras, printed copies. Try turning your screen brightness right up first, on whichever device is showing the code — a dim or glare-affected screen is the most common reason a scan fails, and this fixes it more often than anything else here.

Still not scanning? Every eSIM can be installed by typing its details in instead.

Look for the activation code (sometimes called an SM-DP+ address and activation token) on your eSIM page, under the QR code. Then:

• iPhone: at the QR scanning screen, tap Enter Details Manually.
• Android: at the scanning screen, look for Enter it manually or Need help?

Copy the code exactly, including any dollar signs and full stops. It is long, so paste it if you can rather than typing it out.

When you land in Saudi Arabia

1. Go to your phone’s mobile or SIM settings.
2. Turn on the Labbaik eSIM line, and turn mobile data over to it.
3. Turn on data roaming for the Labbaik eSIM line. Your eSIM connects to a Saudi network as a roaming partner, so it will not get online without this — even though data is switched to it.
4. Turn off data roaming on your home SIM. This is what stops your usual network charging you roaming fees alongside our plan.
5. Leave your home SIM switched on for calls and texts if you want to keep your number reachable.

It can take a minute or two to find a network after landing. If nothing appears, switch flight mode on and off once.

If something is not working

• No signal after landing: check the plan is switched on, data roaming is enabled for our line, and flight mode is off. Restart the phone if needed.
• Connected but no internet: check mobile data is set to our line and not your home SIM.
• Deleted the eSIM by mistake: contact us. An eSIM can normally only be installed once, so do not delete it while travelling.

Email support@labbaikesim.com and tell us your phone model and what you are seeing on screen — that is usually enough for us to solve it in one reply.