Questions
Last updated: 24 September 2026
If your question is not here, email support@labbaikesim.com — we would rather answer it than have you guess.
What is an eSIM?
An eSIM is a SIM card built into your phone. Instead of a physical card, you download it by scanning a QR code we email you. It sits alongside your normal SIM, so you keep your usual number, and there is no card to post, swap or lose.Will my phone work?
Check before you buy — it takes about fifteen seconds. Our compatibility guide shows how to check on the phone itself, and what else to look out for, such as a phone locked to one network. If you have already bought one and your phone turns out not to support it, we refund any eSIM you have not installed. See our refund policy.Will I lose my phone number?
No. Our eSIM is an additional line on your phone, sitting alongside your normal SIM. Your usual number stays active and stays yours. You choose which line handles data, and you can usually keep receiving calls and texts on your home number while using our data.Can my family at home still reach me?
You can usually continue receiving calls and texts on your usual number if you leave your home SIM switched on — exactly how depends on your phone and your home network. Bear in mind your own network may charge you to receive calls abroad — that is between you and them — which is why most people rely on WhatsApp while travelling.Will WhatsApp work?
Yes, and it will keep your existing WhatsApp account and number. WhatsApp runs over the internet, so it uses our data without needing a Saudi phone number. The same goes for video calls, Messenger, Telegram, Imo and the rest.Do I get a Saudi phone number?
No. Our plans are data only — no number, no traditional calls or texts. For most travellers, data is enough for WhatsApp, maps, browsing and other internet-based services. If you specifically need a Saudi number for a local service, you would need a local SIM as well.When does my plan start counting down?
When your eSIM first connects to a network in Saudi Arabia — not when you buy it, and not when you install it. Install it at home days before you fly; the clock does not start until you arrive.How do I install it?
Scan the QR code we email you. The whole process is on the installation guide, including what to do if the code will not scan. Install before you fly, while you still have wifi.Do I need to turn on data roaming?
Yes — for your Labbaik eSIM line. Once you arrive in Saudi Arabia, turn on data roaming for that line: it connects to a Saudi network as a roaming partner, so it will not get online without it. Keep data roaming off on your normal SIM to avoid charges from your home network. The installation guide walks you through it.Will it work in Makkah and Madinah?
Yes — our plans run on the Saudi networks, so coverage is the same as theirs. Be realistic about Hajj and peak Umrah though: with millions of people in a small area, every network around the Haramain slows down at prayer times. That affects everyone, local SIMs included, and no provider can promise otherwise.Which should I choose, fixed or unlimited?
If you mainly use WhatsApp, maps and the occasional photo upload, a fixed plan is usually cheaper — most Umrah travellers do not get through 5GB in a fortnight. If you video-call family daily or share a lot of photos and video, the unlimited plans stop you having to think about it.What happens when my data runs out?
On a fixed plan, the data stops when the allowance or the validity period runs out, whichever comes first. Nothing is charged automatically — you simply buy another plan if you need more.
On an unlimited plan, you get a set amount each day at full speed. Once you have used that day’s allowance you keep going at a reduced speed of around 1Mbps for the rest of the day, and full speed returns the next morning. You are never cut off and never charged extra. A reduced speed is fine for messaging, maps and browsing, but not for high-quality video.